Return Policy:
Incase of a defect in your order, kindly notify customer service within 7 days of shipment delivery. We will arrange a pick-up at your convenience within 7 days after you indicate a return request. Return Charges for these errors or defects are on our tab.
If you want to return an order for other reasons, contact us within 24 hours of shipment delivery. Shipping charges will be incurred for returns for other reasons and are same as delivery charges.
Kindly check the size guide and product description to enable you purchase the right product as we may not accept return for these reasons and full payment will be required for a new pair to be made.
Cash refunds will only be granted if an item is not delivered at a stipulated delivery time or as a result of any fault of ours. For other reasons, the value of the return items will be kept as store credits and can be used by the customer at anytime.
Returns must be in Unused condition accompanied with all original packaging, accessories, free gifts and invoice where applicable. Original packaging must not be damaged or defective. Dolls will not accept any items returned with obvious signs of wear and cannot accommodate damages after wear or improper care.
Only wrongly delivered or defected items that fit into these categories will be considered for return and they must be in the Unused Condition. However, after 2 pick-up attempts, we will cancel the return procedure and you will not be able to return your product to us anymore.
A notification will be sent to you once your return has been received and processed along with your credit information. Returns are processed within 1-5 business days from the date of package arrival.
Please note, we do not refund shipping costs.
Pack your return merchandise with care as Dolls cannot take responsibility for items damaged due to improper packaging. Returns that do not meet our policy will be returned back to the customer.
Our customer service can be reached on +2348096320282 or Sales@dollsleather.com.
Business hours are Mon-Sat 9AM-9PM (excluding select Holidays).
N:B: For custom made shoes and sandals( crafted specially for customers) can not be returned unless the error is from us.